1. Introduction

At Drift Canvas, we strive to provide exceptional photography services and ensure client satisfaction. This Refund Policy outlines the terms and conditions for refunds and is designed to be fair to both our clients and our business.

By booking our services, you agree to the terms of this Refund Policy. Please read it carefully before making a booking.

2. Deposits and Payments

2.1 Deposits

A 50% non-refundable deposit is required to secure your booking date. This deposit confirms our commitment to your event or session and prevents us from booking other clients for the same date and time.

2.2 Final Payments

The remaining balance is due according to the following schedule:

• Wedding photography: 30 days before the event date
• Portrait sessions: 7 days before the scheduled session
• Event photography: 14 days before the event date
• Commercial photography: As specified in the project agreement

3. Cancellation and Refund Terms

3.1 Client Cancellations for Wedding Photography

• Cancellation more than 90 days before the wedding date: The deposit is non-refundable, but no additional payment is required.
• Cancellation 30-90 days before the wedding date: The deposit is non-refundable, and 25% of the remaining balance is due.
• Cancellation less than 30 days before the wedding date: The full payment is due with no refund.

3.2 Client Cancellations for Portrait Sessions

• Cancellation more than 14 days before the session: The deposit is non-refundable, but no additional payment is required.
• Cancellation 7-14 days before the session: The deposit is non-refundable, and no additional payment is required.
• Cancellation less than 7 days before the session: The full payment is due with no refund.

3.3 Client Cancellations for Event Photography

• Cancellation more than 30 days before the event: The deposit is non-refundable, but no additional payment is required.
• Cancellation 14-30 days before the event: The deposit is non-refundable, and 25% of the remaining balance is due.
• Cancellation less than 14 days before the event: The full payment is due with no refund.

3.4 Client Cancellations for Commercial Photography

Refund terms for commercial photography projects are specified in the individual project agreements due to the custom nature of these services.

4. Rescheduling

4.1 Rescheduling by Client

We understand that circumstances may require you to reschedule your photography session or event. Our rescheduling policy is as follows:

• Wedding photography: One rescheduling is permitted at no additional charge if requested at least 60 days before the original date, subject to our availability. Rescheduling requested less than 60 days before the event is treated as a cancellation of the original booking and a new booking, with the original deposit forfeited.
• Portrait sessions: One rescheduling is permitted at no additional charge if requested at least 14 days before the original session, subject to our availability. Rescheduling less than 14 days before the session may incur a £50 rescheduling fee.
• Event photography: One rescheduling is permitted at no additional charge if requested at least 30 days before the original date, subject to our availability. Rescheduling less than 30 days before the event may be treated as a cancellation.

If we are unavailable for your new proposed date, our cancellation policy will apply.

4.2 Weather-Related Rescheduling

For outdoor sessions that need to be rescheduled due to adverse weather conditions:

• The decision to reschedule due to weather will be made by Drift Canvas.
• No additional fees will be charged for weather-related rescheduling.
• We will make every effort to accommodate your new date as soon as possible.

5. Cancellations by Drift Canvas

In the unlikely event that we need to cancel your booking due to illness, emergency, or other unforeseen circumstances:

• We will make every effort to find a replacement photographer of similar style and experience.
• If no suitable replacement can be found and we must cancel entirely, we will provide a full refund of all payments made.
• Our maximum liability is limited to the return of all payments made. We are not liable for any consequential or indirect losses.

6. Dissatisfaction with Services

6.1 Quality Guarantee

We take pride in our work and strive to exceed your expectations. If you are dissatisfied with the technical quality of your photographs (such as focus, exposure, or color balance), please notify us in writing within 14 days of receiving your images.

We will review your concerns and, if we determine there are legitimate technical issues, we will:

• Re-edit the affected images if possible
• Offer a partial refund proportional to the extent of the issue
• Offer a complimentary session if appropriate

6.2 Artistic Style

Photography is an art form that involves subjective judgment and creative interpretation. Refunds will not be provided for:

• Stylistic preferences or artistic differences
• Dissatisfaction with the creative direction or editing style that is consistent with our portfolio
• Specific shots that could not be captured due to time constraints, weather conditions, venue limitations, or lack of cooperation from subjects

We strongly encourage reviewing our portfolio thoroughly before booking to ensure our style aligns with your preferences.

6.3 Late Delivery

If your final images are not delivered within the timeframe specified in our agreement (accounting for any stated potential delays during peak seasons):

• 1-2 weeks late: 10% refund of the total service fee
• 3-4 weeks late: 20% refund of the total service fee
• More than 4 weeks late: 30% refund of the total service fee

These terms do not apply if the delay is due to client factors (such as delayed final payment or failure to provide necessary information).

7. Product Orders

7.1 Albums and Prints

For physical products such as albums, prints, and other merchandise:

• Custom-designed albums and products are non-refundable once production has begun.
• If you receive damaged or defective products, please notify us within 7 days of receipt for replacement.
• We cannot accept returns or issue refunds for custom products unless they are defective.

7.2 Digital Products

Due to the nature of digital products, all sales of digital files are final and non-refundable once delivered.

8. Payment Processing

Refunds, when approved, will be processed as follows:

• Refunds will be issued using the same payment method used for the original purchase when possible.
• Refunds typically take 5-10 business days to process, depending on your payment provider.
• Any payment processing fees or currency conversion fees are non-refundable.

9. Requesting a Refund

To request a refund:

1. Contact us in writing at [email protected]
2. Include your booking details, reason for the refund request, and any supporting information
3. We will review your request and respond within 7 business days

All refund requests must be made within 14 days of the issue arising or within 14 days of receiving your final images.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the revised policy.

11. Contact Information

If you have questions about this Refund Policy, please contact us at:

Drift Canvas
506 Collins Well
Willmouth, L35 5JA
United Kingdom
Email: [email protected]
Phone: +446734293184